Privacy Policy & Terms of Use

Effective Date: 16-04-2025

Welcome to ESTBDLHA App, provided by ESTBDL NUQATK ESTABLISHMENT FOR DIGITAL MARKETING. Your privacy and trust are paramount to us. This document outlines how we collect, use, and protect your personal information, and the terms and conditions governing your use of our services. By using our app, you agree to the practices described herein.

Introduction

At ESTBDL NUQATK ESTABLISHMENT FOR DIGITAL MARKETING, we are committed to safeguarding your personal information in compliance with the Saudi Arabian Laws and guidelines. This policy explains our data handling practices and your rights as a user.

Information We Collect

We collect the following information to provide and improve our services:

Personal Identification:

• Full Name
• National ID Number

Contact Information:

• Email Address
• Mobile Number

Account Security:

• Encrypted Password
• Device Identifier (Device ID)

Financial Information:

• Bank Name, and Bank Account IBAN (used solely for transferring funds to you via bank applications)

Service Usage Data:

• Point’s Wallet Balance
• Transaction History
• Details of Services Utilized within the App

We do not collect:

• Location or GPS data
• Credit or debit card information
• Contacts, photos, or media files stored in your device

Note: The app requests access to your contacts solely to help you pick a friend’s contact when sending an invitation. We do not copy, store, or share your contact list. Granting this permission is entirely optional — if you choose not to allow access, you can still manually enter your friend’s information.

How We Use Your Information

Your information is used to:

• Create and manage your user account
• Process transactions and manage your point’s wallet
• Communicate with you via SMS or email regarding your account and services
• Ensure compliance with legal and regulatory requirements
• Enhance the security and functionality of our app

Data Storage and Security

Your data is securely stored on cloud servers located outside the Kingdom of Saudi Arabia. We implement robust security measures, including:

• Data encryption during transmission
• Access controls to restrict unauthorized access
• Regular System/App vulnerability assessments

Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with:

• Authorized Service Providers: Who assist in operating our app and providing services, under strict confidentiality agreements.
• Regulatory Authorities: When required by law or legal processes.
• Communication Services: To send you notifications via SMS or Email or Push Notifications

Your Rights

Under Saudi law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data – except Service Usage Data
• Object to certain data processing activities

To exercise these rights, please contact us by your verified email at:

📧 Email: estbdlhaadministrator@estbdlha.com

Or create a service request via https://www.estbdlha.com/CreateCustomerTicket

User Responsibilities

By using our app, you agree to:

• Provide accurate and truthful information
• Maintain the confidentiality of your account credentials
• Use the app in compliance with applicable laws and regulations
• Refrain from attempting to reverse-engineer, replicate, or clone the app or its services

Intellectual Property

All content, features, and functionalities of the app are the exclusive property of ESTBDL NUQATK ESTABLISHMENT FOR DIGITAL MARKETING. Unauthorized use, reproduction, or distribution of any part of the app is strictly prohibited and may result in legal action.

Limitation of Liability

We strive to ensure the security and functionality of our app; however, we are not liable for:

• Unauthorized access to your data or lose of your data due to circumstances beyond our control, such as hacking incidents, server outages, third-party failures..., etc.
• Service interruptions caused by factors such as internet outages or force majeure events
• Losses resulting from inaccurate information provided by you
• Damages arising from unauthorized use or cloning of the app

Disclaimer

The app and its services are provided "as-is" without any warranties, express or implied. We do not guarantee the app's availability, accuracy, or suitability for your specific needs. Use of the app is at your own risk.

Changes to This Policy

We may update this Privacy Policy and Terms of Use from time to time. We will notify you of any significant changes through the app or via email. Continued use of the app after such changes constitutes your acceptance of the new terms.

Fees and Refund Policy

Service Fees:

ESTBDLHA reserves the right to charge fees for certain features or services provided through the application. Any applicable fees will be clearly disclosed prior to confirmation of a transaction or action.

Non-Refundable Fees:

All service fees are non-refundable, unless otherwise specified.

Fees Refund Eligibility:

• A partial refund may be issued to order creator only If an order is cancelled by the app or admin due to expiration.
• If an order creator explicitly rejects the covenant (agreement), A partial refund may be issued to the second party only.

Order Expiration

Order Validity:

All exchange orders are valid for a limited time as determined by the system (default 30 days).

Automatic Expiration:

• The time window expires without a confirmed covenant or response.
• The order creator does not take required actions (e.g., covenant rejection or approval) within the allowed timeframe (default 3 days).
• Both parties do not do transfer within 3 days.

Expired Order Handling:

When an order expires, it is marked as “Cancelled” in the system.

Contact Us

If you have any questions or concerns about this policy or our practices, please contact us by your verified email at:

📧 Email: estbdlhaadministrator@estbdlha.com
Or create a service request via https://www.estbdlha.com/CreateCustomerTicket